Find the answers to the most common questions we get asked by patients.
Call us at (613) 389-1099 if you need to cancel or reschedule your appointment—just make sure to do so more than two business days before your appointment time. If you cancel or reschedule less than two business days in advance, we’ll have to charge you a fee of $80 per hour of scheduled time. This is because we've reserved that time specifically for your care, and our appointments are in very high demand.
We understand that life happens! If you’re running late, please give us a call. If you’re more than 15 minutes late, we may need to reschedule your appointment, and a fee may apply.
Missed an appointment because you forgot? Let us know! We’re happy to make sure you’re receiving our appointment reminders by text, email, or phone.
If you need to cancel or reschedule, please call us at (613) 389-1099 at least two business days in advance to avoid a cancellation fee of $80 per hour of scheduled time. This helps us accommodate other patients who are waiting for an appointment.
We’ll always do our best to see you if you arrive late, but depending on the schedule, we may need to adjust or reschedule your visit. Thank you for your understanding—we appreciate your time and trust in our care!
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If you don't see an answer to your question, please feel free to reach out to us directly, and we'd be happy to answer!